Custom Service
Our Advantages
Company Profile
Established in 2011 , Shenzhen JERL Packaging Co., Ltd is a professional manufacturer of custom packagings , including paper boxes , paper bags , leather boxes , wooden boxes , velvet boxes , velvet pouches .
Our factory has more than 100 employees , covers an area of 8,000 square meters , and has 10 advanced production equipments .
For the past 13 years , we have served over 1,000 customers in more than 100 countries and regions , mainly located in Europe , America , Australia , Middle East and other customers .
After Sales Service
FAQ
Q1: Can we get some samples? Free or any charges?
Yes, you can get free samples if we have in stock.
If the box samples need to be customized, it should be paid for the box sample.
Q2: How can we get a quote for the box packaging?
We would offer you the best quotation after we get your request such as material, size, shape, color, quantity, surface finishing, etc.
Q3: What format design file do you need for printing of the box?
Design files in editable AI, PDF, CDR,etc.
Q4: Can you help with the design for box packaging?
Sure, we have professional designers to offer the box packaging design service.
Q5: What's the trade term and payment term of the box?
50% deposit before production and 50% before shipment.
T/T, Western Union, L/C, Paypal, Cash, all are accepted, and other terms could be negociated if you need.
Q6: May I have new box sample made with my design for confirmation?
Sure. We can do the high quality paper box sample as same as your design for confirmation.
Q7: What about the lead time for the box sample and big order?
It depends on the box packaging products, after confirmation of design file and remittance, normally,
1-2 days if we have box sample in stock;
5-7 days for the customized sample;
15-20 days for the big order.
Q8: What shipping method can I choose for the box packaging? How about the shipping time?
For small order, by express like DHL, UPS, TNT, FedEx, etc, about 3-7 days.
For big order, by air about 7-12 days, by sea about 20-40 days.
Q9: How can you guarantee your quality of the box packaging?
Normally we would send you a box sample to confirm at first.
We will make the order exactly the same as you request.
The order can be also placed through trade assurance, which can guarantee the quality and delivery of the paper box. If it has any quality disrepency, will help you and return the money.
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